Studio Policies
Our Commitment to Excellence
Transparent policies ensuring the best experience for all our valued clients.
Cancellation Policy
48-hour notice required. Late cancellations incur 100% service charge.
Late Arrivals
We'll accommodate when possible. Late fees may apply for significant delays.
Rescheduling
48-hour notice required. Less than 48 hours incurs 50% charge.
Cancellation Policy
48-Hour Notice: We kindly request that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us time to offer the appointment slot to another client.
Short Notice: If a cancellation or rescheduling request is made less than 48 hours before your scheduled appointment, a 100% charge of the service price will be applied.
No Show: In the event that you do not show up for your scheduled appointment and no prior notice is given, you will be charged 100% of the service price.
Late Arrivals
If you arrive late to your appointment, we will do our best to accommodate you within the remaining time available. However, depending on the length of the delay, we may need to shorten your service or reschedule the appointment.
Late Fee: If your delay results in a significant change to the scheduled time or if we are unable to complete the service, a late fee may be charged.
Rescheduling
If you need to reschedule your appointment, please notify us at least 48 hours in advance to avoid any cancellation fees. We will do our best to accommodate you at a time that works for both you and the stylist.
If you reschedule with less than 48 hours' notice, a 50% charge of the original service price will apply, similar to a cancellation.
Group Appointments
For group bookings or larger appointments (e.g., bridal parties, multiple services), we require a 72-hour notice to cancel or reschedule. Last-minute cancellations for group appointments will incur a non-refundable deposit charge or a full service charge.
“Thank you for your understanding! These policies ensure a better experience for all our clients. We look forward to creating your dream hair.”